Frequently asked questions

If you are happy, we are happy. If you can't find what you're looking for in this section, reach out to us here.

Shipping and delivery

The estimated delivery time is depending on the shipping country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Sweden  1-3 days

Europe  2-5 days

Rest of the world  4-7 days

We deliver worldwide.

The shipping cost are free worldwide. Express delivery cost 20 USD / 15 EUR / 150 SEK / 150 NOK / 120 DKK

All items are separately packed in plastic to prevent damaging and will be delivered in silk paper and in a plastic shippingbag.

Returns and exchanges

- Within the first period of 14 days, you must inform us that you want to return your order.  

- After you have informed us, a second period of 14 days start inwhich you must return your order to WorldAmbassadeurs.com. 

- You inform us by using the online sheet provided here: https://worldambassadeurs.myreturnscenter.com. Provide your email adress you used for your purchase and the order number you recieved up on creating the order.

Yes, the full amount of your order will be refunded. If you choose your order to be delivered with Express shipping, we will not refund the initial cost for shipping.

Returns will be processed approximately 7 to 10 business days after we receive your return.

Yes, you can return your products purchased in the Sale. However we can not refund orders which are placed in the Sale. Instead you will receive a store credit of the same amount as the order value.

Please contact our customer service first with more details. After conformation you can return the item to our warehouse. The item will be checked and when it is covered by our warranty policy a new item will be send back to you free of charge.

The only reason we won't accept a return is if it is contrary our guidelines. If you send something back to us and we cannot credit you for it, we will not return it to back to the sender. If you would like it shipped back, you need to pay for the the shipping costs or it will remain in our returns centre for 90 days before being discarded. Shipping costs will vary based on your location.

Online orders

Please contact our customer care team as soon as possible to change your shipping address. The shipping address can only be changed before the order has been shipped.

If you changed your mind about your order, please contact our customer service team as soon as possible. In case your order has not been shipped, we will cancel your order immediatly and your order will be refunded. If your order already has been shipped, unfortunately we can not cancel your order anymore and you have to return your order back to our warehouse.

Normally we do not restock any sold items from previous collections. However it is possible a sold out size of an item will be back online.

Payments

At the moment we offer the following different payment options:
- Visa
- Mastercard
- American Express
- PayPal
- Klarna

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by World Ambassadeurs.

Customer care

All the latest information or launches will be communicated via our Instagram and Newsletter. Sign up as a customer, or enter your email address in the bottom section of the site to receive our newsletters.

If you are happy, we are happy. Reach out to us if you have questions, concerns or need help with an order.

Chat with us on Facebook or e-mail us at: hello@worldambassadeurs.com
Our customer care team is available 24 hours a day, seven days a week.

All of our items come with a care label, we strongly recommend following these instructions.